MBIS601 Business Process Analysis
Due Date
Friday March 21, 6pm
Purpose
This assignment will help you develop skills in business process modeling and redesign using BPMN 2.0. You will select a common real-world process, analyze its current state, identify inefficiencies, and propose an improved process. The goal is to apply structured process thinking to everyday activities and improve process efficiency through redesign.
Scenario Options
Choose one of the following processes to analyze and redesign:
1. University/Public Library Book Borrowing Process – Document all steps involved in borrowing and returning a library book, identifying pain points and proposing a more efficient system.
2. Public Transport Ticket Purchase Process – Model the process of obtaining a Metrocard, planning routes, tracking, boarding, and reaching destinations using Christchurch transportation system
3. NZ Post Parcel Sending Process - Model and document the steps for preparing, weighing, paying for, and tracking parcel shipments at a NZ Post location. To experience the process first-hand, ship a small parcel to yourself (or to a loved one).
IMPORTANT:
● You must observe your chosen process in real life to document the "as-is" process.
● Do not imagine or invent the current process - take time to watch how it actually works.
● You don't need to interview people involved in your chosen process. But if you want to talk to them, that's fine too.
● You need to document not only the “main” process, but also common variants and exceptions.
Assignment Tasks
For your chosen process, complete the following tasks:
1. Model the Current (As-Is) Process:
- Use Camunda Modeler to create a BPMN 2.0 diagram of how the process currently works. (see readings list on LEARN on how to access Camunda)
- Clearly define tasks, decision points, actors, events, objects, gateways, lanes & pools.
- Ensure the model is logically structured and accurately represents reality.
2. Analyze Process Inefficiencies:
- Identify at least three inefficiencies in the current process (e.g., delays, unnecessary steps, lack of automation, bottlenecks).
- Briefly explain why these inefficiencies occur and their impact on users.
3. Design an Improved (To-Be) Process:
- Propose an optimized version of the process using BPMN 2.0.
- Clearly indicate changes made to improve efficiency, reduce waste, or enhance user experience. Indicate what business process redesign heuristics you have applied.
- Ensure the new process is feasible and practical (consider constraints such as technology, user adoption, and costs).
4. Write a Short Analysis Report (Max 500 words):
- Introduction: Briefly describe the selected process.
- Key Inefficiencies: Summarize the problems with the As-Is process.
- Redesign Rationale: Explain how your To-Be process improves efficiency and addresses the identified inefficiencies.
- Conclusion: Reflect on the potential real-world impact of your redesign.
- IMPORTANT: use the Word template that is provided on LEARN.
Deliverables & Submission Format
Submit all deliverables via the LEARN assignment link by the due date.
1. Two BPMN 2.0 models (As-Is and To-Be), created using Camunda, exported as PNG images.
2. A 500-word analysis in a PDF document explaining the process changes and their impact. Important: use the provided Word template that is on LEARN.
3. A PDF appendix containing the links & transcripts of your GenAI conversations (if applicable) - this appendix does not count toward your word count.
Grading Criteria (Total: 10 Marks)
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Criteria
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Description
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Marks
|
|
Correct BPMN Notation
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Proper use of BPMN 2.0 elements
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3
|
|
Process Clarity & Logical Flow
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Clear and structured representation of both As-Is and To-Be processes
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2
|
|
Identification of Inefficiencies
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At least three inefficiencies identified and well-explained
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2
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|
Feasibility & Innovation of Redesign
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The proposed To-Be process is both practical and significantly improved
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2
|
|
Quality of Written Analysis
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Clear, concise, & professional analysis
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1
|
Late Submissions Policy
● The assignment is worth 10 marks total.
● Submission past the due date & time loses 1 mark per day late.
→ a 6:30pm submission on Friday March 21 loses 1 mark
● No work accepted after 3 days late. A mark of 0 will be assigned.
● Flexibility Token Option:
○ You can use one token to get extra 48 hours (2 days) with no penalty.
○ With a token, the 3-day late period starts after your 48-hour extension ends.
○ Maximum submission time: 5 days after original deadline (with token but with late submission penalty of 1 mark per day).
Tools & Resources
In the readings list on LEARN you will find links to:
- Camunda Modeler (access instructions & tutorials)
- BPMN 2.0 Guidelines & Cheat Sheets
- Chapter 3 Essential Process Modelling in Dumas’ book (required reading Week 3)
Notes
- This is an individual assignment.
- You do not need to interview or engage with external businesses.
- Focus on everyday processes that you can observe and analyze.
- Keep models and reports clear and concise.