ISOM 5745 Business and Operations Transformation in a nutshell
Instructor: Xin Huang (McKinsey Global Partner and HKUST Adjunct Professor)
● Xin Huang is the lead partner of McKinsey Great China Manufacturing & Supply Chain Service line and Asia Growth Transformation Service line.
TA: Edmond Ho
Description: The course introduces the business and operations transformation approach by discussing the challenges and learning from real-life business cases. It helps students bridge the gaps between academic knowledge and real-life transformation experiences.
Sharing and discussing the differences and similarities of transformation across different industry sectors will be covered.
● 1 Credit.
● Grade: 50% attendance and 50% final report.
● Tentative topics:
— January 10th, 2025, Morning
› Introduction to transformation.
› Day-1 Hypothesis and conduct cross-operations diagnostics.
› Future state design and transformation roadmap.
— January 10th, 2025, Afternoon.
› Future state design and transformation roadmap. (Cont.)
› Building commitment with a change story
› Transformation office and employee-led transformation
— January 13nd, 2025, Morning
› Tailoring the transformation approach
› Introduction to the problem-solving technique
› Introduction to influencing technique.
— January 13nd, 2025, Afternoon
› Introduction to performance dialog.
› Selective business and operations transformation topics: digital, channel growth, etc.
› Putting it together: Case sharing.
● Final report: Prepare and submit a 15-20 pages PPT on a business/ operations transformation that has the following component
— Case background and problem statement (what is the transformation goal and why).
— A framework that guides the transformation.
— Issues hypothesis mapped to the framework
— Key analysis can be conducted to verify the hypothesis and data needed to conduct the analysis.
— A potential governance structure and transformation approach.
— What are the critical success factors for this transformation, and any levers you would like to include to support the transformation?
You can choose a company you are familiar with (cases you have studied in other classes, companies you worked at before, or a company from an industry you are familiar with). We are not looking for completeness of the levers and analysis but your understanding of how to conduct and structure an at-scale transformation.