代做HLTDEN017 – Assist with administration in dental practices 代做留学生SQL 程序
HLTDEN017 – Assist with administration in dental practices
Case Study
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Student details
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Unit Code and Title
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HLTDEN017 Assist with administration in dental practices
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Purpose of Assessment
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The purpose of this assessment task is to assess the unit HLTDEN017.
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Instructions for the Student
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· This is an individual assessment
· To ensure your responses are satisfactory, you should consult a range of learning resources and other information such as handouts, textbooks, credible internet sources, etc.
· You are required to answer the questions based on given scenarios
· The student must be concise, to the point and write answers according to the given word limit to each question and not provide irrelevant information
· You must write your responses in your own words
· You will be required to complete all parts of this assessment task
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Assessment Conditions
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· This assessment is untimed
· You may refer to your learning materials during this assessment
· You must read and respond to all questions
· Answers must be typed and submitted through My eCampus for assessing
· You must complete the task independently
· No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory
· As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor
Please note: A qualified trainer and assessor will review and assess all the submitted comments, observation checklists, and assessment evidence to determine the students' competence and abilities against the unit of competency requirements. A trainer and assessor will ensure each assessment has been sufficiently completed and determine the final assessment outcome.
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Task Resource Requirements
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You will be required to access and refer to the following documents during this Case Study Assessment. These are located in the Case Study Attachments in the assessment section of your My eCampus:
· Australian Schedule of Dental Services and Glossary
· Bright and Happy Appointment Card
· Bright and Happy Dress Code
· Bright and Happy Payments and Reconciliation Procedures
· Bright and Happy Service Standards
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Scenario 1
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You work at Happy and Bright Dental as a Dental Assistant. As part of your role, you perform. the following tasks:
· Communicate with others effectively
· Booking and confirming patient appointments
· Maintain patient records
· Assist with patient recalls
· Processing payments
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Task One – Communicate appropriately in a dental administrative setting
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Task 1.1
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Your workplace has developed a new dress code, 'Bright and Happy Dress Code', to be implemented at your workplace. The dress code can be downloaded from the Case Study Attachments in the assessment section of your My eCampus. Review the dress code and answer the following questions.
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a. What will you wear to work, and how will you ensure that your clothing meets the new standards?
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b. Describe below the standards for personal presentation and hygiene how you will ensure that you meet these.
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Task 1.2
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You are currently tending the reception counter of the dental practice. A member of the public enters the practice. You are not familiar with this person or why they have entered the practice.
Refer to the Case Study Attachment ‘Bright and Happy Service Standards’ to answer the following questions.
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a. Within what timeframe. are you required to greet this person?
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b. Describe how you can use body language to convey your intent to assist the patient.
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c. What question/s can you ask to determine their reason for visiting your dental workplace respectfully?
(Ensure that you write your questions as though you are speaking face to face with this person)
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Task 1.3
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The patient has an appointment for a check-up but expressed that she is nervous about seeing the dentist. She has not been to your dental practice before.
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a. Describe below how you can use active listening techniques to listen to the patient's concerns respectfully.
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b. List below two different questions that you could ask the client to demonstrate that you are listening?
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c. Describe how you can use body language to demonstrate that you are listening to the patient?
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Task 1.4
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A patient, Sally Smith, has called the practice to enquire about teeth whitening services. She mentioned that she has a damaged tooth that is greyed as well as general staining. She would like to book in for this service with the dentist Matthew Maher but wants to know how many treatments this will take and what it will cost. You are aware of the following:
· Teeth whitening treatment varies depending on several factors
· The number of appointments needed varies depending on these factors
· The dentist will be required to determine the treatment particulars
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a. Write a script. below of how you can respond to this enquiry, ensuring that you
· Provide accurate information on the services that your practice provides
· Act ethically by ensuring that the information and advice you provide is within the scope of your role and in the patient’s best interest
You must write your script. as if you are speaking to the patient over the phone.
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b. The patient told you that she saw the dentist last week and mentioned to him then that she wants her teeth whitened and she wants a quote. She would like to get this quote from him before she proceeds.
You can't see any record of this conversation in the patient's file. The dentist does not work today, so you have decided to send him an email to refer this enquiry to him. You are required to simulate sending an email to the dentist Matthew Maher by using your own email account to type an email.
You are required to send the email to yourself and then upload a copy of the sent email as evidence of your completion of this task.
Your email must fulfil the following criteria:
Email criteria:
· Must address the intended recipient
· Must contain all relevant information regarding the prospective client from task 1.4a
· Must explain what you would like the supervisor to do in response to this email
· Must use language that is appropriate for the workplace
You must upload a copy of this email with your Case Study assessment.
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Task 1.5
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You have received three phone voicemail messages. You are required to handwrite a message using the workplace ‘Message Template’ to pass onto the relevant person from each voicemail message. A photo or scanned image of your message must be submitted with this assessment.
· Respond to each of the below messages in the provided template
· Each message must contain the following information:
- Must be addressed to the correct person
- Must be from yourself
- Must contain a priority that is appropriate to the message (low, medium, high)
- Must contain the correct date and time the message was left as per the scenario
- The message content must be accurately written as per the scenario and must describe what the message is about and who the message is from/concerning.
- Must contain a follow up that is suited to the scenario
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